What is required to make a reservation?
When you find the condo or cabin of your choice you can either book the property online https://www.stargazerstays.com/ or call us at +1 800-988-4909 or +1 802 681-3961. When making your reservation we require a 50% required up front payment to confirm your booking and this is applied towards your balance due. The remaining balance is processed 14 days prior to check-in. We accept Visa, MasterCard or Discover. Checks are acceptable and must be in U.S. Funds and received 30 days prior to your arrival.
Smoky Mountain Soulstice – Check-in 4:00 PM, Check-out 10:00 AM, Time Zone: Eastern Daylight Time (ET)
Shore Fun – Check-in 4:00 PM, Check-out 10:00 AM, Time Zone: Central Daylight Time (CT)
Just Beachin’ – Check-in 3:00 PM, Check-out 10:00 AM, Time Zone: Central Daylight Time (CT)
Chic Beach Retreat – Check-in 3:00 PM, Check-out 10:00 AM, Time Zone: Central Daylight Time (CT)
Stargazer Glamping Village – Check-in 4:00 PM, Check-out 10:00 AM, Time Zone: Eastern Daylight Time (ET)
How do I get access into the property?
All properties have keyless entry pads. When your balance is paid in full we will request a 4 digit code from you.
How will I receive my confirmation and arrival instructions from Star Gazer Stays?
All confirmation and arrival instructions will be sent via email. To make certain you receive these emails, please adjust your spam filter to add the domain email@example.com to your list of accepted email addresses. You will receive a reservation confirmation including directions and arrival instructions via email within minutes of making your reservation. If you have not received these emails, please contact us at +1 800-988-4909 or via email at firstname.lastname@example.org.
What is your Cancellation and Refund Policy?
In the event the Guest wishes to cancel the reservation, Travel Insurance, Damage Protection and any processing or administrative fees are non-refundable. The only refunds issued will be cleaning fees, resort fees and taxes. The nightly accommodation fee is non-refundable. Cancellations must be requested in writing via email to email@example.com
Is there a fully equipped kitchen in all vacation rentals?
Our properties do have fully stocked kitchens but you should check https://www.stargazerstays.
to get the details for each individual property.
Are linens and towels provided?
Yes, there are linens and towels provided in each vacation rental. All bedding is provided and towels are supplied. Beach towels are not included so we recommend that you bring your own from home.
Are the vacation condos cleaned daily?
No, the vacation condos are cleaned before your arrival and after your departure.
Are the properties Non-Smoking?
Yes, all of our properties are strictly Non-Smoking.
Are security deposits required?
Yes, we do require security deposits.
How should I leave the property?
Although a housekeeping attendant comes before you arrive and after you leave to ensure the property is clean, you are responsible for leaving the property in the condition you received it in. You are renting some one’s home and you should leave it the way you would want your own left. Excess cleaning, if needed, will be held from your security deposit.
Is there Internet Service?
Many of our properties offer high-speed internet service for your convenience. Due to the numerous different providers and the various ages and configurations of personal computers, we cannot guarantee that you will be able to connect. We will do our best to assist you, but cannot be held responsible and NO REFUNDS will be offered if you are unable to take advantage of this service.
Are pets allowed?
NO PETS shall be allowed on the Premises. Your breach of this provision shall be considered material, and shall result in the termination of your tenancy and forfeiture of all monies paid.